Plug in the provided charger and allow 8 - 10 minutes for internal heating elements to warm the bottle. Once heated, it delivers 4–10 hours of warmth, depending on the ambient temperature and usage.

It takes approximately 8–10 minutes to fully heat, depending on the environmental temperature.

The Soothie Bottle provides warmth for 4–10 hours, depending on factors like ambient temperature and whether it’s used with a cover.

Yes, it’s designed with safety in mind. It features a six-layer high-density PVC construction, an automatic shut-off at 70°C, and an overheating protection mechanism to prevent burns or damage.

The bottle is pre-filled with purified or distilled water to ensure safety and prevent issues like mildew or short-circuiting from impurities.

No, the Soothie Bottle is a sealed unit to ensure safety and functionality. Attempting to open or refill it may damage the device and void the warranty.

The Soothie Bottle has a rated power of approximately 360W and takes about 10 minutes to charge, making it energy-efficient for daily use.

Yes, it’s ideal for relieving menstrual cramps, muscle soreness, joint pain, and chronic pain conditions like endometriosis or arthritis.

Children over three can use it under adult supervision, set to the lowest temperature setting to ensure safety. It’s not recommended for children under three.

The body strap is an adjustable accessory that secures the Soothie Bottle to your waist, lower back, or pelvic area for hands-free heat therapy. It fits sizes XS-XL (120cm)

Wipe the exterior with a damp cloth and mild soap. The cover is removable and machine-washable. Ensure the bottle is unplugged and cooled before cleaning.

Yes, but charging may take slightly longer. For optimal performance, we recommend charging it fully before use.

Yes, it comes with a soft, flannel cover for comfort and to prevent direct skin contact, reducing the risk of burns.

With proper use (e.g., charging 2–3 times daily during winter), it can last up to 3 years.

We advise against sleeping with it to avoid prolonged skin contact, which could cause burns, or compression, which may damage the bottle.

Yes, it automatically shuts off when it reaches 70°C to prevent overheating.

Once charged, it provides hours of warmth without needing a power source, making it ideal for emergencies.

Store it in a cool, dry place, unplugged, with the cover on to protect it from damage.

Our Ambassador Program invites passionate individuals to promote the Soothie Bottle, a safe and efficient electric hot water bottle, through social media, events, or word-of-mouth. Ambassadors share their love for our product and help spread awareness about its benefits for pain relief and comfort.

Anyone enthusiastic about our product can apply, including influencers, health and wellness advocates, or everyday users. We look for individuals with an engaged audience, authenticity, and alignment with our brand values of safety, comfort, and sustainability.

Email hi@soothiebottle.com with your name, social media handles, a brief introduction, and why you’d like to represent Soothie Bottle. We’ll review your application and respond within 5–7 business days.

Ambassadors may receive free or discounted products, exclusive access to new releases, affiliate commissions, or personalized discount codes for their followers. Specific benefits depend on your engagement level and agreement terms.

Ambassadors are expected to create authentic content (e.g., posts, reviews, or videos) showcasing the Soothie Bottle, adhere to our brand guidelines, and comply with Australian advertising laws, including disclosing sponsored content.

Ambassadors promote products but do not sell them directly. You can share affiliate links or discount codes to earn commissions on sales. For direct sales, consider our wholesale program.

Our Wholesale Program allows businesses, retailers, or distributors to purchase Soothie Bottles in bulk at discounted rates for resale. It’s ideal for pharmacies, health stores, or online retailers in Australia and select international markets.

Contact us at hi@soothiebottle.com with your business details, ABN (for Australian businesses), intended resale platform, and estimated order volume. We’ll provide a wholesale application form and respond within 5–7 business days.

Minimum order quantities start at 50 units per order, but this may vary depending on the product and destination. Contact us for specific requirements and pricing.

We ship to addresses within Australia and select international destinations. Available shipping locations are shown during checkout. If your location isn’t listed, email us at hi@soothiebottle.com to check availability.

Shipping costs depend on the weight, dimensions, and destination of your order. All fees are displayed in Australian Dollars (AUD) at checkout, including GST for Australian deliveries. International orders may incur additional customs duties or taxes, which are your responsibility.

Orders are processed within 1–3 business days (Monday to Friday, excluding NSW public holidays). Orders placed after 2:00 PM AEST or on weekends/holidays are processed the next business day.

Delivery times vary by location and shipping method:

• Australia: Standard Shipping (3–7 business days), Express Shipping (1–3 business days, select locations).
• International: Standard International Shipping (7–20 business days), Express International Shipping (3–10 business days). Times are estimates and exclude processing time. Delays may occur due to couriers, customs, or holidays.

We partner with trusted couriers like Australia Post, DHL, and FedEx. The specific carrier and tracking details will be provided in your shipping confirmation email.

Yes, for orders with tracking, you’ll receive a tracking number via email once your order ships. Use the provided link or visit the courier’s website to track. Some international shipments may have limited tracking outside Australia.

If your order doesn’t arrive within the estimated timeframe, contact us at hi@soothiebottle.com within 30 days of the shipping confirmation. Provide your order number and tracking details. We’ll investigate with the courier and, if confirmed lost, offer a replacement or refund at our discretion.

If your Soothie Bottle arrives damaged or incorrect, email hi@soothiebottle.com within 7 days of delivery with your order number, a description, and photos of the item/packaging. We’ll arrange a return, replacement, or refund per our Returns and Refunds Policy and Australian Consumer Law.

You’re responsible for ensuring the accuracy of your shipping address. If an order is undeliverable due to an incorrect or incomplete address, we’ll attempt to contact you. If returned to us, we’ll refund the order (excluding shipping costs) or reship at your expense.

International customers are responsible for customs duties, taxes, or import fees, which are not included in our shipping costs. Check your local regulations to ensure compliance, as some countries may restrict importing products like electric hot water bottles.

Yes, we offer a voluntary change of mind return policy. You can request a return within 30 days of delivery if the product is unused, unopened, in original packaging, and in resalable condition. Refunds exclude original shipping costs.

Due to hygiene and safety concerns (as our products are designed for infant use), we cannot accept returns of opened, used, or unsealed items for change of mind. This does not affect your ACL rights for faulty products.

Email hi@soothiebottle.com with your order number, reason for return, and proof of purchase. For faulty items, include details and photos of the issue. We’ll respond within 2–3 business days with return instructions and authorization.

Ship returns to:

Soothie Bottle™
31 Isaac Smith Rd
Castlereagh, NSW, 2749
Australia

Use tracked shipping for your protection, as we’re not responsible for items lost or damaged in transit.

For change of mind returns, you cover return shipping costs. For returns due to our error (e.g., wrong or faulty item) or valid ACL claims, we cover reasonable return shipping costs.

Once we receive and inspect your return, we process refunds within 7–10 business days. Refunds are issued to your original payment method, but bank processing may take an additional 5–10 business days.

Contact us within 7 days of delivery at hi@soothiebottle.com with your order number, a description, and photos of the item/packaging. We’ll arrange a free return and provide a refund, replacement, or repair per the ACL.

Personalized, custom-made, or sale/clearance items are not eligible for change of mind returns. However, you can still claim remedies under the ACL if these items are faulty or not as described.

We’re not responsible for items lost or damaged during return shipping. Use tracked shipping and retain your receipt for protection. Contact us at hi@soothiebottle.com if issues arise, and we’ll assist where possible.