Shipping policy
Shipping Information
At Soothie Bottle, we aim to provide reliable and transparent shipping for all customers. This Shipping Policy outlines our processing and delivery timeframes for both pre-orders and in-stock products.
Pre-Orders
Due to overwhelming demand, some Soothie™ products may be offered on a pre-order basis.
Estimated time frames for pre-orders:
- Manufacturing: 3 business days
- Processing & Quality Checks: 3–5 business days
- Shipping: 20–35 business days
Estimated total delivery timeframe:
Approximately 4–6 weeks from the date of purchase.
Please note that pre-order delivery estimates are provided in good faith and may vary due to manufacturing schedules, customs clearance, courier delays or factors outside our control.
Customers will receive tracking information once their order has been dispatched.
In-Stock Orders
Products held in our Sydney warehouse are typically:
- Processed within 24 business hours
- Dispatched within 1 business day
- Delivered within 3–8 business days Australia-wide
Orders placed on weekends or public holidays will be processed on the next business day.
Tracking information will be provided via email once your order has shipped.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Any applicable shipping promotions will be displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking details.
Tracking updates are provided directly by the courier and may take up to 48 hours to appear after dispatch.
Incorrect Shipping Details
Customers are responsible for ensuring their shipping address is accurate at checkout.
If an order is returned due to an incorrect, incomplete or undeliverable address, additional shipping charges may apply before the order can be resent.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or does not arrive within the expected delivery timeframe, please contact us as soon as possible at:
Please include:
- Your order number
- Photos of any damage (if applicable)
- A description of the issue
We will work with the courier to investigate and provide an appropriate resolution in accordance with Australian Consumer Law.
International Orders
International shipping may be available to selected countries.
Customers are responsible for any customs duties, taxes, import fees or charges imposed by their local authorities.
Delivery timeframes for international orders may vary depending on destination and customs processing.
Contact Us
For any shipping-related enquiries, please contact:
Soothie Bottle
📧 contact@soothiebottle.com
🌐 www.soothiebottle.com
Last Updated: June 2026
