Terms of service
Eligibility
You must be at least 18 years old to purchase products from our website. By using our website and services, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
Shipping and Delivery
We ship to addresses within Australia and selected international destinations. Shipping costs, delivery estimates and any applicable pre-order timeframes are displayed at checkout and in our Shipping Policy.
Certain products may be offered on a pre-order basis. Estimated manufacturing, processing and shipping timeframes are provided in good faith but are not guaranteed and may vary due to factors outside our reasonable control.
We are not responsible for delays caused by third-party couriers, customs processes, weather events or circumstances beyond our control.
Ownership of goods passes to you upon delivery to the nominated delivery address.
Intellectual Property
All content on our website, including text, images, graphics, logos, product designs, branding and product descriptions, is owned by or licensed to Soothie Bottle and protected by Australian and international intellectual property laws.
You may not reproduce, distribute, modify, publish, sell or create derivative works from our content without our prior written consent.
The names "Soothie" and "Soothie Bottle", together with any associated logos, branding and trademarks, are the property of Soothie Bottle. Unauthorised use is strictly prohibited.
Product Use and Safety
Soothie™ products are designed to provide rechargeable heat therapy and everyday comfort.
By purchasing and using our products, you agree to:
- Follow all instructions, warnings and safety information provided with the product.
- Use the product only for its intended purpose.
- Disconnect the charger before use.
- Inspect the product before each use and discontinue use if damaged.
- Contact us at contact@soothiebottle.com if you have any questions regarding product safety or operation.
Soothie Bottle is not responsible for injury, damage or loss resulting from misuse, modification, improper charging, failure to follow instructions or use outside the intended purpose.
Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.
Pre-Orders
From time to time, Soothie Bottle may offer products on a pre-order basis.
Estimated manufacturing, processing and shipping timeframes are provided for guidance only and may vary. By placing a pre-order, you acknowledge and accept these estimated delivery timeframes.
Pre-order purchases are subject to our Shipping Policy and Returns & Refunds Policy.
Contact Us
For any questions regarding these Terms of Service, please contact:
Soothie Bottle
Email: contact@soothiebottle.com
Website: www.soothiebottle.com
Last Updated: June 2026
