2-Year Warranty

 

At Soothie, we stand behind the quality and craftsmanship of our products. That’s why we offer a 2-Year Warranty on all Soothie hot water bottles. Here’s what you need to know:

Coverage

  • This warranty covers defects in materials and workmanship under normal use for a period of two years from the date of purchase.

What’s Not Covered

  • Damage caused by misuse, improper handling, or normal wear and tear is not covered under this warranty.
  • The warranty does not apply to items purchased during sales, discounts, or promotions.

How to Make a Warranty Claim

  1. Contact our customer support team at support@soothiebottle.com with your order number and a description of the issue.
  2. Provide any relevant photos or documentation to support your claim.
  3. Our team will guide you through the warranty process and provide instructions for returning the product if necessary.

Resolution

Upon verification of the warranty claim, we will either repair or replace the defective product at no additional cost. Refunds are not available under the warranty policy.

Thank you for choosing Soothie AU! We’re committed to ensuring your satisfaction and providing you with a high-quality product you can rely on.