90-Day Money Back Guarantee

 

At Soothie AU, your satisfaction is our top priority. That’s why we offer a 90-Day Money-Back Guarantee on all our products. Here’s how it works:

Eligibility

  • If you are not completely satisfied with your Soothie product, you can return it within 90 days of the purchase date for a full refund.

Conditions for Returns

  • Items must be unused and in their original packaging.
  • You must provide proof of purchase, such as your order number or receipt.

How to Initiate a Return

  1. Contact our customer support team at customercare@soothiebottle.com within the 90-day period.
  2. Include your order number and a brief explanation of why you wish to return the product.
  3. Follow the instructions provided by our team for returning the item.

Processing Refunds

  • Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

Exclusions

  • This guarantee does not apply to items purchased during sales, deals, discounts, or promotions.

We want you to feel confident in your purchase, and our 90-Day Money-Back Guarantee ensures that you can shop with peace of mind. Thank you for choosing Soothie AU!