Refund & Return Policy

 

At Soothie AU, customer satisfaction is our priority. Please review our refund and returns policy below:

General Policy

  • We want you to be completely satisfied with your purchase. If you have any issues with your Soothie product, please contact us at customersupport@soothiebottle.com within 30 days of receiving your order.

Refunds and Returns

  • Eligibility: We offer refunds and returns on full-priced items that are unused and in their original packaging. Items must be returned within 30 days of the delivery date.
  • No Returns During Promotions: Please note that no refunds or returns are allowed on items purchased during sales, deals, discounts, or promotions.

How to Return an Item

  1. Contact our customer support team at customersupport@soothiebottle.com to initiate the return process.
  2. You will receive instructions on how to return your item.
  3. Ensure that the product is securely packaged and send it back to the address provided by our support team.

Processing Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps above and place a new order for the desired product.

If you have any questions or concerns regarding our refund and returns policy, please reach out to us. Thank you for choosing Soothie AU!