Refund & Return Policy
At Soothie AU, customer satisfaction is our priority. Please review our refund and returns policy below:
General Policy
- We want you to be completely satisfied with your purchase. If you have any issues with your Soothie product, please contact us at customersupport@soothiebottle.com within 30 days of receiving your order.
Refunds and Returns
- Eligibility: We offer refunds and returns on full-priced items that are unused and in their original packaging. Items must be returned within 30 days of the delivery date.
- No Returns During Promotions: Please note that no refunds or returns are allowed on items purchased during sales, deals, discounts, or promotions.
How to Return an Item
- Contact our customer support team at customersupport@soothiebottle.com to initiate the return process.
- You will receive instructions on how to return your item.
- Ensure that the product is securely packaged and send it back to the address provided by our support team.
Processing Refunds
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps above and place a new order for the desired product.
If you have any questions or concerns regarding our refund and returns policy, please reach out to us. Thank you for choosing Soothie AU!