Privacy Policy

 

Soothie AU is committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or contact us.

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
  • Non-Personal Information: Browser type, device information, IP address, and website usage data.

2. How We Use Your Information

We use the personal information you provide to:

  • Process and fulfill your orders.
  • Send order confirmations, shipping updates, and customer service communications.
  • Improve our website and services.
  • Send promotional offers and product updates (you can opt out at any time).
  • Respond to customer inquiries and support requests.

3. How We Protect Your Information

We take data security seriously and use industry-standard encryption methods to protect your personal information. We do not store payment information on our servers; it is handled securely by our payment processor.

4. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. We may share your data with trusted third parties for:

  • Order fulfillment and shipping (such as couriers).
  • Payment processing via secure payment gateways.
  • Email marketing if you have subscribed to our newsletter (you can unsubscribe at any time).

5. Cookies and Tracking

We use cookies to improve your browsing experience and analyze website traffic. Cookies help us understand how you use our site, so we can provide a better experience. You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications at any time.
  • Request information on how your data is being used.

If you wish to exercise any of these rights, please contact us at customercare@soothiebottle.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top will indicate the last revision. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: customercare@soothiebottle.com

Thank you for trusting Soothie AU with your privacy. We’re committed to safeguarding your information and ensuring a secure and enjoyable experience with our brand.